Tikshoov's technology is among the most advanced of all contact-center organizations It's purpose is to supply complete, high-quality support for the center's various tasks.

At each of Tikshoov's contact centers, there is integration of advanced communications, telephony and computer systems, according to the needs of the client.

The technological infrastructure that supports Tikshoov's centers is a separate and unique arrangement for each client. Tikshoov is ready and able to adopt any existing technological system according to the individual specific requirements of the project, to use it to support sales and service efforts and to integrate, with time, advanced and newly launched systems.

At Tikshoov, the center's systems are fully integrated, underoptimal conditions to avoid breakdowns, and use advanced technologies to allow for quality, rapid, varied and continuously updated service, in line with changes of technology and the passage of time.

The work of Tikshoov's centers is based on the world's most advanced communications technology, including switchboards from Avaya and Alcatel, ACD automatic call switching systems, IVR and ASR interactive voice recognition systems, CTI systems, and recording systems from NICE that support the general workings of the centers and allows for selective or complete recording of conversations, according to pre-defined specifications.

Tikshoov stands today, through the company's subsidiaries, at the technological forefront of the contact center industry. The company's subsidiaries specialize in the development and application of the most advanced technological solutions in this field.