The Tikshoov Group
The Tikshoov Group is a leading global contact provider.
The Tikshoov Group combines companies that together constitute the leading edge in the contact center industry. The joint offering by these companies, which are leaders in their fields, enables the group to provide customers with the best solutions in sales and service contact center operations, human capital and assets management, methodologies and implementation of state of the art technologies.  Tikshoov Israel is the largest and foremost contact center company in Israel.
Tikshoov Israel manages dedicated service and sales contact centers for large companies and organizations. These centers are operated as out-sourcing services, with seperate business units, locations and technologies for each client, based on their needs.
Founded in 1996, the company employees more than 4,000 professional sales and service representatives at six operational sites throughout Israel.
Tikshoov specializes in the design, establishment, management and operation of dedicated service, support, survey and sales centers for a variety of industries, and in different fields of activity. These centers are operated as out-sourcing services for various organizations, within the framework of separate business units for each client.
At Tikshoov, each client has its own, distinct center set up, and designed according to its specific needs, with its own unique team of service representatives allotted to it, and that operates as an independent unit – physically and technologically separated from the other centers.
The Tikshoov service concept is based on the principles of business cooperation, identity of interests and full transparency, enabling our corporate clients to monitor contact center operations on a continual basis.
Tikshoov's clients include the leading companies in many sectors of the Israeli economy. These include:
-
HMOs (Kupat Holim Meuchedet, Clalit Health Services, Maccabi Health Services)
-
Transportations (Arkia Airlines, Albar car leasing)
-
Telecoms (Cellcom mobile phones, Hot cable TV)
-
Food and service industries (Strauss Group Ltd.,Super Gaz, Burger Ranch).
Tikshoov Global is the international operations arm of the Tikshoov Group.
Tikshoov Global is a fast growing contact centers provider in the international marketplace. The company currently operates contact centers in Romania and Bulgaria, and is moving quickly towards setting up additional centers in other parts of Europe.
The company provides services for local and off-shore customers at the highest standards in the industry.
Tactix Peach is an integrator of interactive systems for voice recognition (ASR), specializing in contact center applications.
Tactix Peach focuses on systems and applications integration in the field of costumer relations management. The company specializes in implementation of IVR and ASR systems.
Tactix Peach combines the finest, top-of-the-line technologies, supplying its clients with optimal solutions for their business. The company operates in a flexible model that adapts to the client's needs - from turn-key project management down to apecific proffessional services.
Tikshoov Digital specializes in supplying solutions for marketing and sales promotion, using advanced digital communications technology.
Tikshoov Digital supplies advanced automatic communications solutions (without human response), that include specialized systems, developed for specific areas of marketing and sales promotion, advertising, and customer service, based on an infrastructure of IVR and ASR systems, and MMS and SMS solutions.
Among the services offered are: operating and carrying out lotteries, voting, marketing promotions, surveys, cellular coupons, new-product launches, call-diversion based on voice recognition (for multi-branched chains), automatic appointment reminders (for health systems), payments, and additional applications according to the client's needs and characteristics.
Teambook2's spiral optimization engine, with the Teambook2 Service Guru (American patent pending), integrate different monitoring and performance components, and dynamically improves (in real-time) active mechanisms in the field of audio, content and processes.
The spiral optimization engine combines cutting edge ability with the advantages of both human and automatic customer service representatives (such as ASR voice recognition systems).
|