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In this sector, every decision made by a service representative at the contact center has a direct economic impact on the organization. Service agents must demonstrate understanding, expertise and professionalism, and provide in real-time, an immediate and professional response to end-users who call in from the field.
Relevant Experience:
- Professional advice, according to the framework of the specific agreement;
- Packaging of economic leasing and individualized leasing programs;
- Full service, 24 hours a day, seven days a week.
The support center in the field of operational leasing is characterized by extreme complexity, since it constitutes a significant convergence between the leasing company's end-users and the links in the operational service chain in the world of transportation.
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