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As the service concept has developed in the modern world of consumers, so too has it penetrated public service organizations, and in particular, public health organizations -or HMOs.
Specialized contact centers have been established for these organizations in Israel, that provide a quality, professional and efficient solution for managing the many communications interfaces between the customer (patients) and the health institutions and medical services suppliers – supply of information, directions, appointments, back office, advanced tele-medicine services, etc.
Tikshoov was among the initiators and developers of such services for the various health service providers in Israel. Today, Tikshoov runs the leading contact centers in this field. At its centers advanced specialized technological systems in the fields of communications, information, and work-management methods are implemented, that suit the world of complex content for health services.
Relevant Experience:
The appointments, information and service centers at Tikshoov serve more than 5.5 million customers covered by the three largest HMOs in Israel, and deliver a variety of services in the field of medicine:
- Appointments for general practitioners and specialists
- Appointments for professional clinics and out-patient clinics
- General information concerning the HMOs services
- Specific information concerning the customer's coverage
- Sale of supplementary insurance coverage and travel insurance
- Satisfaction surveys
- Appointment reminders
As a result of its years of experience in the field, Tikshoov is internationally recognized as a leading, professional company, with specialized experience in defining, designing, setting up and running call centers in the field of health and medicine.
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