The main focus of international communications companies’ resources is on developing leading-edge customer relations strategies, since from their point of view,  the company's customers are their primary, most important resource for fulfilling their vision. Many companies wish to enlarge the range of products they can supply, and thus increase customer loyalty and their adherence to the company's products. It is clear to everyone that investment in technological developments and supplementary products is essential for keeping the company's advantage, but this by itself is not enough without setting high quality benchmarks for service.

As part of creating customer relations strategies, communications companies invest considerable resources in the establishment of service, support and sales centers, and in turning them into the spearhead of their general customer relations program.

Tikshoov has a great deal of experience in running dedicated contact centers in the field of cellular communications. Outsourcing of the service, sales and customer loyalty centers to Tikshoov allows the large telecoms to continue to focus on technological development and ensures that they will receive experienced, quality and efficient service of the highest level.

• Service in multiple languages;
• Technical support (telephone, internet, television);
• Direct sales;
• Operation of equipment;
• Operating subscription options / service packages.